Frekuent is redefining the world of payments, helping businesses turn one-time buyers into lifetime clients through seamless and rewarding experiences. We believe that the key to more sales is giving customers less. That's why we create seamless, cashless, and contactless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back time and again.
Role OverviewWe are seeking a detail-oriented and proactive KYC Administrative Assistant to join our team. This role involves supporting the sales team in ensuring compliance with "Know Your Customer" (KYC) requirements, validating customer documentation, and maintaining accurate records. The ideal candidate is organized, communicative, and skilled at managing multiple tasks in a fast-paced environment.
Key ResponsibilitiesMonitor email correspondence between the sales team and clients to track progress and ensure timely follow-ups.Follow up on client responses regarding the submission of required documents.Send reminders to clients when responses are pending or documents are incomplete.Review received documents to verify their validity according to the company's standards.Record document information in the CRM system to ensure contract completion.Send completed contracts to clients for review and signature.Escalate specific cases to other team members when necessary.Contact clients by phone, when appropriate, to resolve doubts about document submission.
Experience & Skills:Previous experience in administrative or compliance-related roles.Strong organizational skills with exceptional attention to detail.Advanced proficiency in written and spoken Spanish (C1 or higher).Intermediate proficiency in written and spoken English (B2 level).Ability to handle sensitive information with confidentiality and professionalism.Strong problem-solving skills and a customer-focused mindset.Flexibility to adapt to evolving procedures and standards.
Work Location:
Barcelona offices.Contract Duration:
Temporary, 4-month contract.Working Hours:
Flexible start times.