We help the world run better. At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
In the Customer Renewals Center, our people and our culture are central to our success!
Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation, internal navigation of commercial and legal teams, and lead the successful renewal executions.
If you're looking for a new challenge,
the Customer Renewal Center is the place for you!
As an Overconsumption Customer Renewals Executive (oCRE), you are responsible for delivering rock solid license overconsumption leads and following up with the field on the execution.
You are responsible for ensuring that your leads are turned into compliance upsells to drive incremental cloud revenue.
oCRE will be responsible for gathering reliable, actionable insights about overconsumption scenarios among customers and developing the rock solid leads that shall be addressed with our customers by the field colleagues.
You will be empowered to know all internal sources to identify rock solid license overconsumption leads and to track and monitor their execution.
You will be continuously equipped for success as a subject matter expert in contract and usage management principles that are key to SAP's growth.
We promote a culture of open dialogue and continuous improvement; in this role, we encourage you to voice your feedback to drive improvements within the business.
Overconsumption Execution Tasks:
1. Provide end-to-end renewal overconsumption support; maintain knowledge of entitlement metrics, contract entitlement specifics, and the SAP product portfolio, and support the field on transactional steps related to overconsumption lead execution.
2. Leverage internal SAP networks to navigate across functional areas and regions.
3. Possess knowledge of SAP Cloud Terms and Conditions.
4. Understand and support methods to assist the field and the customer in understanding usage entitlements.
5. Knowledgeable in commercial metrics and forecasting principles.
What you bring:
1. Experience in a business operations role with the ability to influence different stakeholders using strong relationship and communication skills.
2. Cloud subscription contract management experience.
3. Proven record to meet or exceed pipeline creation goals and follow up on the execution.
4. Ability to work through multiple SAP commercial software systems.
5. Strong analytical skills with proficiency in Excel and any other reporting tools.
6. Proven ability to organize and prioritize tasks while being process-oriented.
7. Communicate clearly both orally and in written form and proven ability to build strong relationships.
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