Job Responsibilities:
1. Lead the team of experts in contact with the regional commercial team for answering and guiding on specific segment clients’ requests, such as RFQs and RFIs. Act as Subject Matter Experts in Global Comparator knowledge in giving advisory support on comparator sourcing and supply chain, providing timely and accurate information related to the project.
2. Work closely with the commercial team to build positive relationships and gain overall customer satisfaction.
3. Supervise, communicate, and analyze opportunities wins and losses. Identify and recommend solutions and actions to address client loss scenarios.
4. Champion the sourcing solution/strategy in collaboration with the comparator sourcing team and coordinate the response from the comparator client service team to customers, including the issuance of a proposal.
5. Foster clear communication of multi-site/region projects and among the different business lines to build full value for our customers.
6. Support as needed sourcing or logistics for the execution of clients’ projects.
7. Mentor and develop the team of customer-facing experts.
8. Manage Program Managers' accountability on their accounts/segments to enable regional business growth.
9. Contribute to the recruitment, onboarding, training, and development of employees.
Others:
1. Present at trade shows/exhibitions, workshops, and seminars. Participate in sales and marketing activities such as customer and/or study kickoffs/QBRs, teleconferences, customer visits, white papers, etc.
2. Conduct market research and trend analysis reporting for the region on clients’ pipelines.
3. Demonstrate and drive the Thermo Fisher values – Integrity, Intensity, Involvement, and Innovation (The Four I’s).
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