· Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.
· Take care of any work related issues escalated to him during service and resolve it efficiently.
· Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.
· Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
· Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
· Listen and respond to inquiries using a positive, clear speaking voice.
· Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
· Able to safely transport hot and liquid items to and from the bar and kitchen areas.
· Anticipate and service the guest’s needs before requests are made.
Follow proper time and attendance and uniform procedures
* Able to speak, read, write, and understand the primary language(s) used in the workplace.
* Good communication skills, both verbal and written.
* Able to learn and perform all essential job functions accurately and safely.
* Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
* Auditory and visual abilities to observe and detect signs of emergency situations.