Do you have passion for the travel and tourism industry?
Do you like travelling when everything goes the way it should?
You can have an impact on making travellers´ journeys a success.
Do you want to work for a worldwide known Travel Agency?
We are looking for dynamic people like you who are open for a new experience abroad!
Tasks
Your responsibilities and impact as a Travel Agent will be:
* Booking management (altering, cancelling or creating new reservations).
* Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
* Managing the reservations back-office (ticket issuing, modification and cancellation of reservations).
* Replying to emails and messages from customers all over the world in English and native language.
* Regular involvement with company events, team meetings and projects.
* Most importantly, always ensuring a high level of customer service.
* Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment
Requirements
Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job.
* A native level of Danish and a good level of English.
* Enthusiasm about travelling and tourism industry.
* Knowledge of the value and impact that a good customer experience can create
* Being an attentive listener, comfortable and skilful at communicating with people
* Being energetic, innovative and working proactively at a fast pace.
* Excitement about intercultural communication and the expatriate lifestyle.
* Living in or willing to relocate to Barcelonal for an international career and life experience
* Having a valid spanish work permit/EU Citizenship (required)
Benefits
What´s in it for you:
* Competitive salary
* A full-time contract of 39hrs/week
* Work in an international environment in a multinational company in Barcelona
* Health Insurance discount
* “Feel Good” program which includes: Spanish lessons, quizzes with prices, free group activities such as football, beach volleyball, role skating and much more!
* Wellness and resiliency program for mental and physical health. Includes many types of different workshops (Stress, conflict, effective communication, etc.)
* Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
* Free Coffee every day and Free fruit on Fridays
* Career-growth opportunities within other projects of the company
Your Future Company:
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.