Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Local Services for Digital Ads — a game-changing tool for businesses everywhere!
Responsibilities:
1. Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
2. Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
3. Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
4. Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
5. Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
6. Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
7. Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.
Requirements:
1. C2-level French and fluent English.
2. Experience in customer service.
3. Strong communication, organizational, and customer-facing skills with a keen eye for detail.
4. Self-driven and able to manage tasks independently while meeting deadlines.
Preferred Qualifications:
1. Bachelor’s degree in Business or related fields.
2. 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
3. Knowledge of home services industries (e.g., plumbing, electrical).
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