Customer Success Manager Europe Remote Date: Jan 21, 2025 Location: Barcelona, B, ES, 08019 London, GB, ECR4R 1 Berlin, DE, D 10587 Munich, DE, 80333 Prague, Prague 5, CZ, 150 000 Dublin, IE, D24 E180 Company: Cimpress Technology Who We Are: Cimpress Technology develops cutting edge, best in world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. We encourage our engineers to think like an owner to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. Customer Success at Cimpress Technology, launched mid 2024, is a new team within the Cimpress organization dedicated to fostering strong partnerships and aligning technology solutions with customer goals to drive growth and success. As a Customer Success Manager, you will play a critical role in enabling our customers to achieve their strategic goals by optimizing their use of our innovative technology solutions. You will act as a trusted advisor, focusing on product adoption, customer satisfaction, and feedback integration within Cimpress Technology. What You Will Do: Build and nurture strong, long term relationships with customers, serving as their primary point of contact. Conduct regular check ins and strategic reviews to ensure alignment between Cimpress Technology offerings and customer goals. Act as a voice of the customer within Cimpress, advocating for their needs and influencing product development. Develop deep knowledge of Cimpress Technology products to guide customers on enhancing their value. Deliver tailored onboarding experiences, training sessions, and resources to drive seamless adoption. Collaborate with multi functional teams to address customer problems and enable smooth migrations to new technologies. Gather, analyze, and share customer feedback with internal stakeholders to shape product roadmaps and improve the customer experience. Collaborate with product, support, and engineering teams to resolve issues and proactively identify areas for improvement. Address challenges swiftly and efficiently, coordinating across teams to provide comprehensive solutions. Your Qualifications: 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS or technology driven organization. Knowledge of SaaS platforms, clou