We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk.
Summary & Role Information:
ECS Global Engagement Support (GES) was introduced, as a result of the Customer Engagement at Scale workstream within the Best Run ECS Program. The objective is to bring simplification and scalability to the ECS Customer Engagement roles, streamlining and standardizing activities and processes to increase efficiency.
The Role:
1. Ensure quality and consistency of GES supported tasks across all ECS regions.
2. Actively lead strategic alignment with suppliers to review processes, areas of improvements, and drive demand management conversations.
3. Represent GES unit in regular SteerCo meetings with ECS L2.
4. Regularly track and report on efficiency gains brought to ECS by GES supported tasks.
5. Connect on a regular basis with CDM, TSM, and dCEM role owners to ensure GES-supported tasks are optimal.
6. Actively lead the GES demand management, providing regular status of initiatives to ECS Leadership Team.
7. Collect feedback from the Regions and drive necessary improvements.
8. Own GES SOPs and WIs, and ensure proper alignment with customer-facing role owners.
9. Lead and coordinate necessary roll out and KT sessions of GES related topics to the wider ECS audience.
Experience (Role Requirements):
1. Minimum 10+ years of experience in SAP.
2. Experience leading teams and working with cross-functional units.
3. Experience interacting with Global Executives.
4. Negotiation and prioritizing initiatives with business outcomes in mind.
5. Financial acumen and ability to track efficiencies and communicate to stakeholders.
6. Flexibility to lead a team across diverse cultures and time zones.
7. Proven experience in Project Management.
8. Deep understanding of Cloud-related topics.
9. Vast understanding of SAP and the different organizations.
10. Experience in transformation programs from kickoff to implementation.
11. Proven track record working with customer-facing roles.
12. Consulting experience.
13. Comfortable working in a fast-paced organization.
14. Successful track record of proposing and implementing improvements.
15. Customer-centric mindset with experience engaging with customers.
16. Ability to work under stress.
17. Excellent stakeholder management, presentation, and communication skills.
18. Analytical thinking and decision-making ability.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and over one hundred thousand employees, we are purpose-driven and future-focused.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their background.
Requisition ID: 408327 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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