Our client, Amenitiz, is a rapidly expanding company in the hospitality sector. They offer an all-in-one property management system to empower over 12,000 hoteliers worldwide. With a new round of investment, and with a team of 320 people in Barcelona, they cultivate a culture of positivity and personal growth.
As the Head of Onboarding at Amenitiz, you’ll play a pivotal role in scaling and optimizing the onboarding processes as they continue to grow. This position is crucial for ensuring that the onboarding approach is seamless, consistent, and deeply integrated with their customer satisfaction and retention strategies. You'll work closely with senior leaders to align onboarding initiatives with the company’s broader goals. Your success will be measured by your ability to build a scalable onboarding organization, ensure a consistent customer experience, and continuously upskill the team to meet the growing demands of their customers.
Apply now!
Tasks
* Take ownership of the customer onboarding process, ensuring it is a top priority in the company strategy. Work closely with the C-level team to align onboarding efforts with broader business goals and contribute to customer success
* Transform onboarding from a mere phase into a core value at Amenitiz. Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty
* Utilize data to monitor key onboarding metrics such as churn at onboarding, client satisfaction, and onboarding efficiency. Leverage these insights to continuously enhance the onboarding process
* Work with various teams across the company—Product, Marketing, Sales, and Customer Care—to ensure the onboarding strategies are well-integrated and aligned with the overall customer journey
* Advocate for the customer during the onboarding phase, ensuring their feedback directly influences onboarding strategies and business decisions
Requirements
* +2 years of relevant experience in a similar role, leading customer success teams, with a track record of high NPS scores
* Demonstrated ability to scale customer processes in fast-paced, high-growth settings
* Experience in building and managing high-performing teams, fostering a collaborative and positive culture
* Ability to align strategies with broader company objectives, with a focus on detail-oriented implementation
* Customer-Centric mindset with experience in developing onboarding strategies that drive customer satisfaction and retention, with measurable outcomes
* Proven track record in developing and training teams, promoting internal talent
* Ability to embody and enforce company culture and values, influencing team behaviors and work practices
* Excellent communication skills in English, with additional language skills being a plus
Benefits
* Extensive medical, and wellness coverage (Alan) to ensure you’re feeling great physically and mentally
* Stock Options that ensure you have ownership in our success
* On-site model from a beautiful and spacious office located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop
* 12 days of remote working from anywhere
* 23 days of vacation
* Monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops
* Access your salary any day you want
* Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training
Recruitment Process:
1. Step 1: Talent Acquisition Interview
2. Step 2: Hiring Manager Interview
3. Step 3: Case Study
4. Step 4: Cultural Fit
5. Step 5: Dinner with the Leadership