Join to apply for the IT Support Specialist role at Reuters News Agency.
Job Description
Reuters is looking for an IT Support Specialist to join Reuters Special Technology Services (STS) team in Barcelona. This is an on-site role that merges end user support, system support work, and project delivery. The IT Support Specialist needs to be able to own items from start through to completion or resolution and deliver on projects in a production environment.
About The Role
As our IT Support Specialist, you will:
* Provide 2nd level end user support to the Reuters users (Text, Visuals) onsite in Barcelona as well as remote support when on remote shift.
* Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation.
* Work with technology teams to scope and implement new and innovative technological solutions.
Support of Users and Systems (80%):
* Assist staff with end user hardware and software issues (Windows and macOS devices, applications, soft phones, mobile phone, etc.)
* Support of editorial and in-house developed applications.
* Support of backend infrastructure and systems as required.
* Providing support in person and as required over the phone.
* Initiate Major Incident process when required due to the impact on Reuters business, participate in Technical Recovery call.
Projects (10%):
* As part of support and project delivery, the Editorial Support Specialist might be expected to travel internationally on ad-hoc and planned occasional basis, to work on deployment upgrade work, office/floor moves and journalistic events.
* Work as an individual or part of a team to deliver single or multiple projects as directed.
* Physical effort, including the setup and installation of equipment.
macOS platforms (10%):
* Contact for providing daily macOS support, building of devices, as well as an escalation point for investigating and resolving non-standard problems. Work directly with stakeholders, internal Thomson Reuters technology and security teams, third-party technology partners to deliver on macOS support, platform development, and projects.
* Perform installation testing, and work with business to deliver on user acceptance, functional and load testing.
About You
To be our IT Support Specialist, you will have:
* Good knowledge of operation systems (MacOS, Windows, iOS, Android).
* Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc).
* Good working knowledge and experience of the following: Active Directory, Office 365, VPNs.
* Experience in high volume ticket environment and system (ServiceNow).
* Able to demonstrate a history of successful support and project delivery.
* Demonstrate excellent inter-personal skills and an ability to learn quickly.
* Highly motivated and good self-starter.
* Use and understanding of server operating systems (Windows Server, Unix, Linux).
* Awareness of technology security and related best practices.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
* Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
* Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
* Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
* Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
* Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
* Purpose Driven Work: We help uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information.
Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Media Production
#J-18808-Ljbffr