To be a Company Brand Ambassador and to be responsible for achieving all the qualitative and quantitative objectives of the product category department assigned.
To manage and motivate the department team in achieving the sales target, ensuring extraordinary client service experience, being present on the sales floor, and managing the activities of the department.
RESPONSIBILITIESBUSINESS
* Analyze the department performance and define the actions required for achieving the business.
* Give commercial suggestions to the Store Manager.
* Drive the team to exceed their KPIs.
CUSTOMER
* Promote customer loyalty and inform the Store Manager about top clients and VIPs.
* Supervise sales to ensure customer satisfaction and that the qualitative and quantitative standards required by our brand are maintained.
TEAM
* Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services, and company procedures, to ensure that team members are always motivated and competent.
* Define quantitative and qualitative objectives.
RETAIL
* Functions to support product-training needs.
* Provide feedback and focused suggestions on department needs to the Store Manager.
STOCKROOM
* Optimize stockroom management in order to maximize and support sales, in collaboration with the Stock Manager / Stock Assistant.
KNOWLEDGE AND SKILLS
* Passion and knowledge of the managed product category.
* Business driven.
* Team player with the ability to lead and influence peers.
* Natural ability to serve our client.
* Confident, enthusiastic, and positive.
* Problem solving.
* Organized and detail-oriented.
* Market and product knowledge/passion.
* Business/Retail Management degree or equivalent is a plus.
* Interest in luxury/fashion, art, and design.
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