Hey!
I am Paula, the recruiter for this role. I love traveling, especially to international destinations, and sushi is my favorite food. Additionally, I enjoy flamenco fashion and dancing sevillanas. As you can see, enthusiasm and diversity are part of my daily life. Lovely to meet you!
Your main objective will be coordination with Zurich Offices all around the world, manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.
Your main tasks would consist of being a bridge between stakeholders within the International Network providing technical and administrative support on policy issuance.
This role is essential in ensuring the smooth operation of our international insurance programs across more than 24 countries. The ideal candidate will thrive in a team-oriented environment and possess strong administrative skills.
Responsibilities:
* Take ownership of IT incidents reported by users, monitor incident queues, and prioritize them based on their impact and urgency.
* Conduct quality checks on insurance conditions documented on internal platforms, ensuring accuracy and compliance for various Lines of Business across Zurich Entities worldwide.
* Act as an information bridge between producing and receiving countries, facilitating effective communication and support regarding the internal tools used in our international programs.
* Support stakeholders by providing timely feedback regarding any identified issues and follow up with clear communication for additional clarifications as needed.
* Collaborate with teams to ensure alignment and provide end-to-end support on instructions across different IT systems utilized within Zurich Entities on an international level.
* Direct contact with offshoring team who supports with administrative work and manual activities for population of documentation and internal IT systems.
* Thorough Quality Check of all the activities performed by the offshoring team and reporting of any errors and mistakes for continuous quality improvement.
* Daily contact with our international counterparts involved in the implementation of Zurich Insurance locally (more than 30 countries).
* Support Central Project Team with development and implementation of new technological and digital solutions.
How do you know you fit in? I’ll explain:
Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.
Must:
* High school diploma/GED (high school equivalency)
* 4+ years administrative experience
* Microsoft Office experience.
* Solid verbal and written communication skills in English, other languages would be much appreciated.
* Problem-solving oriented
* Detail-focused
* Team player.
* Fast learner and adaptable to changes
* Well organized, proactive and priority handling skills.
Preferable:
* FP on administrative, international trade or international relations. Other degrees are also welcomed.
* Customer service experience.
* Insurance (corporate, international…) knowledge preferred.
At Zurich we love to live life to the fullest. We believe in flexibility and digital disconnection. You can choose the benefits that best fit your needs. We all know that “to each their own”.
If you feel butterflies in your stomach and you think we are a match, send your CV!
Thank you for considering this opportunity!
Paula Moreno.
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