New challenge in an International company. SSC. English. Barcelona.
Agile. DevOps. Service Delivery Manager. End to end delivery.
Are you looking for a place to work that inspires and challenges you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Center (SSC), with its flexible, open culture and meritocratic structure is the place for you.
Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
1. Manage the day-to-day development and support services, provided by offshore 3rd party teams.
2. Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.
3. Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track.
4. Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.
5. Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
6. Managing team resources, creating project plans, tracking costs, monitoring progress, tracking metrics (SPs and tickets) and identifying risks early on before they become serious problems.
7. Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.
8. Continuous Learning and growth in Agile DevOps.
9. Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored.
10. Focus on the deliverables, the business needs, the team's productivity and the removal of all blockers to ensure the project's success.
11. Producing governance reports, managing budgets and risk management - reporting monthly on the performance of the value stream.
12. Oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards.
13. Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.
14. Identify opportunities to implement efficiency improvements.
15. Close collaboration with the Product owners to deliver the product roadmap and co-ordinate with the technical teams. Planning of the projects on the roadmap and tracking delivery from start to end of the project.
16. Close collaboration with the team in ensuring continuous improvements. Escalate poor performance in the vendor team when required.
17. Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.
Benefits:
* Food Voucher
* Health Insurance
* Life Insurance
* Bonus
* Hybrid Model: 2 days from home
* Office based in Plaza Europa
* International environment
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