Complaints & Quality Postmarket Surveillance Specialist
We are seeking a specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.
This is an exciting opportunity for you to join our international team working to improve the future of healthcare and enhance the lives of millions of people.
About Grifols
Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Responsibilities
* Manage complaints for immunohematology products.
* Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
* Create trend reports, complaints monitoring, and auditing registered cases.
* Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
* Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
* Create post-market plans and reports according to applicable regulations.
Requirements
* You have a Bachelor's degree in Health Sciences (Pharmacy, Chemistry, Biotechnology, Biomedicine or similar).
* You have 2 years of experience in Quality Assurance within pharmaceutical industry and/or medical devices.
* Your English level is C1.
* You have excellent communication skills.
* You have analytical and precision skills.
* You have the ability to work in a team.
About the Role
This permanent position offers flexibility with occasional remote work and a flexible schedule of Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
We offer a benefits package and are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.