Brand Ambassador
* Excite and install passion and pride for the brand.
* Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
* Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.
General Store VM/ Client Management
* Reflect the visual merchandising guidelines promoting the brand image.
* Enhance customer service standards in store to ensure the best client journey.
Sales/ Business Monitoring
* Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
* Build and maintain a relationship with them.
* Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
* Process the sale in a confident and professional manner.
* Drive your product knowledge by keeping up to date with fashion trends.
* Update yourself on all product lines through research.
* Ensure all Company policies and procedures are attended to.
* Support control and management of stock.
Team Management/ Back Office
* Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager.
* Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency.
* Ensure all Company policies and procedures are adhered to.
* Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns.
* Evaluate the performance of each Sales Associate and provide constant feedback to ensure results.
* Responsible for the day to day needs of the business and administration.
Minimum Requirements
* A minimum of 3 years’ experience in sales in a luxury, high fashion environment.
* Experience in selling RTW / LG.
* Passion for fashion and sales.
* A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
* Excellent personal presentation – a KENZO Brand Ambassador.
* Understanding of Retail KPIs.
* A fluent level in English is essential and additional languages are an advantage.
*This position is open to people with disability* #J-18808-Ljbffr