Job Title: Consumer Affairs Manager
Reports To: Director Global Consumer Affairs
Function: Supply Chain
About Us:
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care.
We celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. We are proud to be an equal opportunities employer, striving to be an open, inclusive and diverse workplace where all employees can be their authentic self.
About the Role:
This Consumer Services Manager role ensures our communications with consumers meet regulatory and policy requirements.
The successful person in this role will utilize knowledge of product formulation to resolve high-level consumer/customer product questions.
Key Success Measures:
* Current and accurate SOPs
* Timely response to escalated requests
Core Responsibilities:
* Develop and maintain key relationships with internal stakeholders in Corporate Affairs, R&D, Regulatory, Quality and Manufacturing.
* Document and maintain SOPs, policies, and procedures in collaboration with other departments.
* Source and document answers to consumer, media, and Authority requests usually involving ingredient's purpose and use, and product formulation details.
* Act quickly to develop messaging and training for product quality incidents.
Leading the team:
* Maintain Training decks for global teams.
* Maintain Knowledgebase tool, with support.
Continuous improvement:
* Identify and address process improvements within our SOPs and department policies.
* Stay abreast of global regulation changes and revise SOPs as needed.
Key Interfaces:
* Director Global Consumer Affairs
* Quality Team
* R&D Team (Scientists, Regulatory, Toxicology, Cosmetovigilance)
Essential Skills & Experience:
* Attention to detail
* Persistence to complete challenging work independently
* Relationship building both internal and external
* Excellent English written and spoken language skills