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VIP Customer Communications Executive with GDS – English and French Speaker– Temporary/Hybrid, Barcelona
Client:
eDreams ODIGEO
Location:
Barcelona, Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
29.03.2025
Expiry Date:
13.05.2025
Job Description:
As you contemplate your future you might be asking yourself what's the next step?
Start your journey with us! We're seeking an experienced VIP Customer Communications Executive English and French speaker to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, understanding the different teams' processes to investigate and analyze the potential improvements, as well as to deepen your knowledge of the ecommerce, tourism, and consumer industries.
Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe
* 21 million customers, 44 markets, 5 brands, 7M members in Prime
* More than 50,000 bookings per day, 100 million daily user searches
* 1,600 employees, more than 50 different nationalities, 99% permanent contracts, average age 36
* We’re a leading travel tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program
What you will do:
The Role's Key Responsibilities and Tasks
As a VIP Customer Communications Executive in the Communications team, you will be in charge of:
* Manage VIP and sensitive customer complaints;
* Manage customer complaints received through our Social Care channels;
* Manage customer complaints addressed directly to CSM members;
* Proactively work to ensure excellent service to these highly valued individuals;
* Identify PR risks in both national and local media to minimize negative visibility in print, broadcast, TV, and online by managing customer complaints;
* Support other VIP tasks such as: legal customer complaints, consumer organization files, customer court cases, regulatory consumer cases, and data protection consumer rights cases;
* Support VIP Communications projects when required, collaborating with team members;
* Measure, analyze, and report on the results of initiatives.
What you need to succeed:
Job Requirements
* Background in Tourism will be required in your daily work;
* GDS Amadeus and/or Galileo knowledge is essential;
* Minimum experience in handling customer complaints and familiarized with both traditional and interactive claims channels;
* Used to work with CRM tools;
* Ability to work with Gsuite;
* Excellent writing and communication skills are required along with the ability to work with legal vocabulary and demonstrate high-level proficiency in French grammar;
* Proficient level of English and French is a must.
Personal skills:
* Passionate for the travel industry;
* Acute sense of judgement, tact, diplomacy, and crisis communication;
* Analytical capacity, problem-solving mindset, and organized;
* Customer-oriented, used to or comfortable working under pressure, and constantly prioritizing with a passionate mindset and eager to learn;
* A great teamwork attitude.
Valuable:
* Generalist tourism previous experience;
* Other languages will be an advantage including: German, Italian, Dutch, Portuguese, and/or Spanish;
* Experience in PR, media relations, VIP management, and/or Social Media management;
* Experience in handling VIP accounts and/or sensitive customer complaints.
What's in it for you?
The best talent deserves the best benefits
At eDO we want you to be a part of our success story and great culture. Here’s what we offer:
* A rewarding compensation package, Prime Plus membership, competitive salary, and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and even better keeping it for free after 3 years.
* Continuous learning to fuel your growth and explore new horizons. Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
* Your wellbeing is our priority. Embrace freedom and flexibility. At eDO we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work/personal life balance that suits you best.
* Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are with no dress code and enjoy free fruit, coffee, and tea at our offices.
* Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it's like to work at eDO?
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
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