At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE TEAM
The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP’s RISE customers.
The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.
We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. The mission of the CDE Organization is to maximize customer success by managing complexity, ensuring stable operations, mitigating risk, and lowering total cost of operation.
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. TSM acts as a trusted technical and delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers.
Key tasks include:
1. Primary contact for the customer regarding technology and cloud service delivery discussions.
2. Run regular cadence with stakeholders at customer and manage expectations regarding service delivery.
3. Own technical discussions with the customer and orchestrate experts from the SAP delivery organization.
4. Detailed understanding of the customer landscape managed within ECS.
5. Support the Account team and the TechOps teams for execution of the service delivery plan.
6. Analyze customer technical requirements and drive topics to resolution.
7. Present technical details and engagement models to stakeholders.
8. Support customers in building customer-specific cloud roadmaps.
9. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
10. Conduct Technical & operational reviews to measure progress against defined Cloud architecture & roadmap.
11. Support the migration roadmap together with partners, System Integrators, and SAP Professional Services.
12. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools.
13. Understanding of various SAP cloud solutions and integration scenarios.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
1. Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
2. High proficiency in customer communications and presentations.
3. Strong technical project management skills & customer-facing experience.
4. Strong ability to translate between technical and non-technical audiences.
5. Excellent presentation, communication, and moderator skills.
6. Good understanding of SAP solutions and operational aspects in a cloud environment.
7. Good understanding of capabilities of at least one Hyperscale Cloud (AWS, MS Azure, or GCP).
8. Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
1. 8+ years of experience with SAP Basis administrative duties REQUIRED.
2. 8+ years of customer-facing SAP Technical Consulting experience.
3. 8+ years of solution design, enterprise architecture, or SAP implementation.
4. 4+ years’ experience in technical project management for SAP Operations or Implementation.
5. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus.
6. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
7. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity, or expression.
Requisition ID: 410896 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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