The Opportunity
Reporting to the R&D Managing Director, the Quality Director will lead efforts to ensure compliance with internal and industry standards. This role is pivotal in driving continuous improvement initiatives, fostering a culture of excellence, and enhancing customer satisfaction. The Quality Director will collaborate with cross-functional teams to identify and address quality issues, implement best practices, and achieve operational efficiency.
What you'll get to do
* Oversee supplier qualification
* Manage supplier evaluation, audits, action plans and quality agreements
* Manage supplier quality performance
* Manage product quality from warehouse to end consumer
* Management of complaints and market non-conformities
* Develop and implement customer quality strategies to enhance customer satisfaction and loyalty
* Collaborate with cross-functional teams including R&D, manufacturing, and supply chain to address quality issues and establish quality objectives
* Conduct risk assessments and implement plans to mitigate identified risks associated with product quality
* Manage quality projects and establish quality metrics and foster a culture of continuous improvement
* Pilot the quality integration of new businesses
We'd love to meet you if you have
* Minimum of 10 years of experience in quality management, with at least 5 years in a senior leadership role
* Minimum of 5 years of experience in the cosmetics industry, demonstrating a strong understanding of industry-specific quality standards and practices
* Bachelor’s degree in a relevant field + Master’s degree or MBA is preferred
* Fluent in English and Spanish. French would be a plus
* Strong knowledge of quality standards and methodologies
* Proven track record of successfully implementing quality improvement initiatives
* Excellent analytical, problem-solving, and decision-making skills
* Strong communication and interpersonal skills
* Proficient in quality management tools and data analysis
* Knowledge of regulatory standards (ISO, FDA, GMP, etc.)
A few things you'll love about us
* An entrepreneurial, creative and welcoming work culture
* A range of learning and development opportunities
* An international company with plenty of opportunities to grow
* A competitive compensation & benefits package
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