Customer Service Representative Sales Admin (German)
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Location: Spain-Barcelona
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: 4028400
Job Description
Are you passionate about customer experience and ready to delight our customers and want to work for Agilent Technologies?
We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.
Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center, which handles order processing, invoicing, and deliveries for Europe.
Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification, awarded to organizations dedicated to encouraging an inclusive and quality work environment.
Your primary responsibilities will be:
* Booking of assigned orders
* Order management
* Customer service and call handling
* Manage blocked orders
* Resolve issues throughout the quote to cash cycle.
* The Customer Service Coordinator will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre, and the country Contact Centers to communicate and deliver information.
Your key deliverables:
* Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreements
* Daily follow-up with Logistics to assure timely delivery, escalating overdue orders or missing parts
* Customer and partner calls-handling (within the established SLAs)
* Guarantee compliance with Order acceptance policy and update Business/Audit control reports
* Meeting targets for Shipped Not Invoiced or delivery blocked orders
* Keep customers informed about their order status
* Handle customer complaints and provide appropriate solutions and alternatives
Qualifications
Require some higher education or specialized training/certification, or equivalent combination of education and experience.
* Language skills: Fluent English and German; additional French is a plus
* Strong Customer Focus and Customer-centric mindset
* Strong Interpersonal and communication skills
* Cross-function/team collaboration skills
* Ability to multi-task, prioritize, and manage time effectively
* Innovative mindset, always seeking to improve the job
* Ability to work under pressure
Agilent offers a competitive compensation and benefits package, including:
* Agilent Result Bonus
* Health insurance
* Life/Death insurance
* Internal and external training opportunities
* Lunch vouchers
* 24 days of vacation plus bank holidays
* Gym Funding
* Hybrid working schedule: Mondays and Fridays Home Office and Tuesday to Thursday in the Office
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
Additional Details
This job has a full-time weekly schedule. Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service
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