YCY-461 | Technical Service Manager (Tsm) - (Lf-55)
Barcelona
EUR 50.000 - 70.000
We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE TEAM
The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle, providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP's RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as 'One Voice' through coordinated communication at all levels to our clients and stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management. We create a stable foundation for our customers' IT operations and support them on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation.
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant who delivers high-quality results consistently. As a key member of ECS, you will contribute to SAP's global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise. The Technical Service Manager (TSM) acts as a trusted technical and delivery advisor in safeguarding and optimizing customer investments into SAP ECS. TSM owns the customer landscape and advises on critical and complex landscape changes during lifecycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers by providing quality services throughout their entire lifecycle.
Key Responsibilities
* Primary contact for the customer regarding technology and cloud service delivery discussions.
* Run regular cadence with stakeholders at the customer and manage expectations regarding service delivery.
* Act as the first escalation point.
* Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
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