Company Overview
AXA Group is a global leader in insurance and asset management, dedicated to protecting and advising clients throughout their lives. Our mission is to empower people to live better lives by offering innovative solutions that meet their needs.
Job Summary
We are seeking a skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing customer-centric strategies that drive business growth and excellence.
Key Responsibilities
* Develop and maintain detailed customer journey maps to visualize and understand the customer experience across all touchpoints.
* Collaborate with cross-functional teams to design and implement customer-centric processes and interfaces.
* Establish and track key performance indicators (KPIs) related to customer experience and satisfaction.
* Provide training and support to teams across the organization on customer journey principles and best practices.
Required Skills and Qualifications
To succeed in this role, you will need:
* A Master's degree in engineering or business/engineer school.
* Proven experience (5+ years) in customer experience management, customer journey mapping, or a related role in an international environment.
* Proficiency in customer journey mapping tools and techniques, deep understanding of customer-centric practices, and a passion for improving the customer experience.
* Strong communication and project management skills, with the ability to work in a global environment.
Benefits
As a valued member of our team, you can expect:
* Competitive compensation and benefits package.
* Opportunities for professional development and growth.
* Collaborative and dynamic work environment.
About AXA
At AXA Group, we are committed to empowering people to live better lives through innovative solutions and a culture of expertise and diversity.