Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Commercial Administrator.
Main Responsibilities
* Ensure the accuracy, updating, and consistency of data in the CRM platform.
* Support the qualification of data in the CRM and leads from web channels.
* Assist the Administration and Finance team in updating billing-related fields.
* Gather information from various channels: web, events, customer interactions, opportunities, and commercial activities.
* Create and manage reports for opportunity analysis and commercial performance.
* Review commercial opportunities weekly across different channels to collect data and export opportunities.
* Track and manage Referral Fees.
* Review and/or modify commercial offers and contracts to optimize commercial management.
* Verify proper documentation of closed commercial opportunities.
* Support follow-up with the commercial team to ensure compliance with administrative processes.
* Development, coordination, and submission of RFP, RFI, and RFQ responses, ensuring compliance with requirements, timelines, and proposal guidelines.
Skills / Knowledge
* Degree in Business Administration and Management or related studies.
* At least 3 years of experience in a similar role.
* Experience in CRM platforms is highly valued.
* Advanced knowledge of Excel.
* Knowledge of reporting tools such as Power BI or Tableau.
* Attention to detail and thoroughness to ensure data accuracy.
* Strong communication skills to interact with internal and external teams.
* Analytical and organizational skills for efficient CRM information management.
* Proactivity and follow-up to ensure compliance with administrative and commercial processes.
* C1 level of English.
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