Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an impact:
1. RPA Development:
o Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines.
o Have a solid understanding of RPA tools and related technologies.
o Design, develop, and implement software bots using RPA technologies.
o Work with business stakeholders and IT teams to determine requirements and design solutions; understand and can articulate business processes to drive business values.
o Familiar with Edwards existing systems or can quickly learn to get up to speed.
o Conduct testing and debugging of RPA bots to ensure they function correctly.
o Stay up-to-date with emerging RPA technologies and advancements.
o Prepare and maintain technical documentation and training materials.
o Contribute to the development of RPA best practices and standards within the organization.
2. Production Support:
o Provide L1 – L3 support to RPA bots in Production as assigned.
o Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 – P3) to incidents in ServiceNow.
o Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.
o Provide technical support and maintenance of RPA solutions.
o Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
o Perform Root Cause Analysis on P1 and P2 incidents.
o Support RPA CoE to continuously improve RPA operations.
o Build and update knowledge base from incident and problem tickets.
What you’ll need (Required):
1. Degree in Computer Science or its equivalents.
2. At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies, excellent working knowledge in UiPath as a developer.
3. Advanced UiPath Developer Accreditation is mandatory.
4. Developed and launched 20+ RPA solutions in an enterprise scale production environment.
What else we look for (Preferred):
1. Medical device industry experience.
2. Experience working in a regulatory industry preferred.
3. Strong knowledge and understanding about UiPath REFramework architecture.
4. Proficient with other programming languages such as .NET, C#.
5. Proficient with SQL Server and SQL queries.
6. Experience in maintaining and developing RPA Bots.
7. Microsoft Power Platform experiences in an Enterprise environment.
8. Problem-solving, organizational, analytical, and critical thinking skills.
9. Strong troubleshooting skills and experience to resolve critical & complex incidents.
10. Excellent communication skills and ability to handle communication at different levels and diverse population.
11. Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
12. Ability to manage competing priorities in a fast-paced environment.
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