At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
We are looking for a Spanish Administrative Support Specialist:
Main responsibilities:
* Tracking shipments using logistic company / couriers online tracking tools. Keeping customer / sales rep updated with delivery date, including changes.
* Ensuring that deliveries are complete and in time for planned installation dates.
* Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from Agilent is synchronized with 3rd party provider.
* Working with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays.
* CRM Database maintenance & support. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old / incorrect data).
* Other country / region specific non-standard admin tasks.
Qualifications:
* Administrative studies will be a plus.
* Native level of Spanish.
* B2 level of English or higher.
* Experienced user in SAP / SAP CRM.
* Quick to learn new processes and tools.
* Good verbal and written communication skills in appropriate language.
* Motivation & personality for seeking customer satisfaction and resolution.
* Ability to take initiative, prioritize, and manage time effectively.
* Candidates must be located in Barcelona area.
Additional Information:
* A full-time position with working hours from Monday to Friday.
* Salary: 20.200 € gross / year + 1.800€ gross / year in bonus.
* Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).
* Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
* Working environment that is modern and bright with a dynamic and multicultural atmosphere.
* Office location by the seaside in Barcelona.
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