Descripción del trabajo
We are looking for an Events Coordinator to be responsible for leading the fun, enthusiastic and purposeful delivery of our DLL Club Events programme; giving our members an excellent and memorable experience.
What will I be doing?
1. Leading member obsessed service and member engagement at all times.
2. Leading and creating an events programme to deliver an outstanding experience to our members with structure and enthusiasm whilst encouraging the maximum participation of our membership.
3. Leading others to get involved and support the events activities through their expert areas i.e., Tennis, Food & Beverage etc.
4. Design an events activity programme that will include a broad spectrum of organised occasions, including social functions, quiz nights, sporting celebrations, club wide children’s parties etc.
5. Delivering club support led events programmes in line with Product Briefs, Plans and Brand Standards.
6. Ensuring that the member experience, member usage, member participation and member value for money is maximised through the events programme.
7. Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DLL at every opportunity.
8. Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, mystery members etc. to improve the member / team member experience.
9. Taking ownership to resolve member’s queries or complaints.
10. Participating and sharing knowledge and expertise with other team members.
What qualifications, skills and experience do I need?
1. Experience of managing and leading events (Essential).
2. Experience of financial planning and management.
3. Inspirational communication skills.
4. Be able to create, lead and manage an events programme with confidence and energy (Essential).
5. Strong listening and collaboration skills.
6. Ability to influence others.
7. Team player.
You will have access to a wide range of benefits including FREE Club memberships, this benefit means you can enjoy all that our Clubs in the UK and Europe!
On a day to day basis you will find yourself working in a state-of-the-art environment surrounded by friendly and passionate colleagues. But most of all, working for us is about having fun. We aim to provide a happy, inviting and safe culture where our ‘We Play’ value is brought to life each and every day.
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