* Competitive salary package and bonus system
* Discount on Gym and Language courses
* 2 to 3 weeks of paid training
* 39 working hours per week, Monday to Friday from 08:30 - 17:30
* Possibilities to grow inside the company
The Job
Your daily work will include tasks like these:
* Assist glasses buyers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well).
* Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits.
* Use cheat sheets, guides and protocols provided during the training.
* Ensure customer satisfaction and provide professional customer support.
* Identify when the issue should be re-assigned to another department.
* Collaborate with other agents or teams in case of more complex cases.
* Document each action taken in a CRM system in detail.
The Profile
* You speak and write Dutch at a native level and you are fluent in English (B2).
* Experience in customer support and technology.
* You have a good understanding and level of computer handling skills.
* Excellent problem-solving skills with the capability of research and identification of the right information.
* You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.
The Employer
Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.
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