Customer Success Manager - Europe Remote
Date: Jan 21, 2025
Location: Barcelona, B, ES, 08019; London, GB, ECR4R 1 BR; Berlin, DE, D-10587; Munich, DE, 80333; Prague, CZ, 150 000; Dublin, IE, D24 E180
Company: Cimpress Technology
Who We Are:
Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers, and track orders. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging, and more.
Customer Success at Cimpress Technology, launched mid-2024, is a new team dedicated to fostering strong partnerships and aligning technology solutions with customer goals to drive growth and success. As a Customer Success Manager, you will play a critical role in enabling our customers to achieve their strategic goals by optimizing their use of our innovative technology solutions. You will act as a trusted advisor, focusing on product adoption, customer satisfaction, and feedback integration within Cimpress Technology.
What You Will Do:
1. Build and nurture strong, long-term relationships with customers, serving as their primary point of contact.
2. Conduct regular check-ins and strategic reviews to ensure alignment between Cimpress Technology offerings and customer goals.
3. Act as a voice of the customer within Cimpress, advocating for their needs and influencing product development.
4. Develop deep knowledge of Cimpress Technology products to guide customers on enhancing their value.
5. Deliver tailored onboarding experiences, training sessions, and resources to drive seamless adoption.
6. Collaborate with multi-functional teams to address customer problems and enable smooth migrations to new technologies.
7. Gather, analyze, and share customer feedback with internal stakeholders to shape product roadmaps and improve the customer experience.
8. Collaborate with product, support, and engineering teams to resolve issues and proactively identify areas for improvement.
9. Address challenges swiftly and efficiently, coordinating across teams to provide comprehensive solutions.
Your Qualifications:
1. 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS or technology-driven organization.
2. Knowledge of SaaS platforms, cloud technology, or enterprise software.
3. Exceptional communication and interpersonal skills, with the ability to manage relationships at all levels, including C-suite.
4. Proven track record of driving product adoption and customer satisfaction in a complex technical environment.
5. Strong analytical and problem-solving skills to translate customer needs into actionable solutions.
6. Experience working in collaborative, cross-functional team environments.
7. Flexibility to travel is required for this position with an estimated 40% of your time spent traveling to various global locations.
Why You'll Love Working Here:
Being at Cimpress means that you don’t see work as just a building, a desk, or a manufacturing floor. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons.
We're Remote-First:
In 2020, Cimpress adopted a Remote-First operating model and culture, allowing team members the freedom and autonomy to work from home when most productive.
Commitment to Diversity, Equity, & Inclusion:
We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative.
Equal Opportunity Employer:
Cimpress Tech is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations.
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