We are seeking a highly skilled Senior Remedy Consultant to join our dynamic team in Barcelona. The ideal candidate will have extensive experience in BMC Remedy ITSM solutions, including both technical and functional expertise. You will be responsible for designing, implementing, and optimizing Remedy-based IT Service Management (ITSM) solutions to meet business requirements.
Key Responsibilities :
* Lead the design, development, and implementation of BMC Remedy ITSM solutions.
* Provide technical and functional expertise in Remedy modules such as Incident, Problem, Change, Asset, and Service Request Management.
* Work closely with clients to gather requirements and translate business needs into technical solutions .
* Customize and configure BMC Remedy applications to enhance service management capabilities .
* Develop integrations between Remedy ITSM and other enterprise applications.
* Conduct performance tuning, troubleshooting, and issue resolution for Remedy applications.
* Deliver training and documentation for end users and IT teams.
* Stay up to date with the latest BMC Remedy ITSM updates and best practices .
Required Qualifications & Experience :
* 5+ years of experience working with BMC Remedy ITSM solutions.
* Strong technical expertise in configuring and customizing Remedy applications.
* Hands-on experience in AR System development, workflows, forms, and APIs .
* Functional understanding of ITIL processes and IT Service Management best practices.
* Experience with integrations using REST, SOAP, or other middleware tools .
* Strong problem-solving skills with the ability to troubleshoot complex ITSM issues .
* Excellent communication skills in English ; Spanish is a plus.
* BMC Remedy certifications (e.g., BMC Certified Administrator or Developer ) are highly desirable.
Preferred Skills :
* Knowledge of BMC Helix ITSM and cloud-based Remedy solutions.
* Experience working with large-scale enterprise environments .
* Familiarity with automation and AI-driven ITSM enhancements .
If you are a passionate BMC Remedy Consultant looking for a challenging opportunity in Barcelona, we would love to hear from you! Apply now to join the team and help drive ITSM excellence.
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