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Job Reference:
6073353553504632832324629
Job Views:
3
Posted:
11.03.2025
Expiry Date:
25.04.2025
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Job Description:
* The candidates will be required to carry out the following tasks:
* Operational excellence:
* Maintain our global network platform at optimal network performance in partnership with service providers.
* Timely follow-up and closure of tickets:
* Work in close collaboration within the global netops team and cross-functional teams for timely fulfillment of requests and resolution of incidents.
* Follow the documented standard process and templates for incident communications and internal team communications for information and awareness sharing.
* Network initiatives:
* Deliver network solutions on-time with full documentation and smooth transition to BAU Ops support.
* Deliver network infrastructure changes for office projects on-time with up-to-date documentation, inventory, and all other related services including monitoring updates.
* Functional virtual team:
* Strive to be a Subject Matter Expert (SME) in the assigned functional domain virtual teams.
* Maintain the functional services/products at optimal health.
* Keep documentation up-to-date and create Standard Operating Procedures (SOPs) and known issues/fixes knowledge base.
* If appointed as lead of the virtual team, submit monthly reports on functional service/product health.
* Desired or Extra Knowledge:
* Experience in support of SD-WAN (Preferably Silverpeak).
* Experience in support of internet security.
* Experience in support of firewall & security (Preferably Fortinet).
* Experience with monitoring tools (Preferably CheckMK).
* Experience in cloud-hosted virtual networks.
* Experience in support of telephony (Preferably SIP trunking and Microsoft Teams Voice).
* ITIL certification (Preferably worked in an organization that adopts the ITIL framework).
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