Are you fluent in Italian (or even better, of Italian origin), enjoy multi-tasking and want to join a team of committed people? We have an opportunity for you! PolyWorks Europa is looking for an Operations Coordinator to join its Operations team.
By joining us, you will contribute to running PolyWorks Europa's operations by supporting the sales, technical support, marketing, and administration teams. For the sake of continuous improvement, you will also participate in transverse projects with colleagues from the head office located in Quebec and other European.
Does this challenge live up to your expectations? Here are your different responsibilities:
Responsibilities
Sales operations
* Prepare quotes and support sales representatives (confirmation of prices, product information, etc.), process orders, and manage shipments
* Prepare, track, and send renewal offers to clients
* Respond to various requests from internal and external customers (via email and phone)
* Assign application specialists to sales activities (demonstrations, visiting customers, etc.)
* Update our database (CRM)
Technical Support Operations
* Manage all types of training with customers/distributors in our CRM: plan dates, assign application specialists, establish participant lists, provide logistics for application specialists, create training certificates, prepare and send training packages as needed
* Respond to all training inquiries submitted by our customers and distributors
* In collaboration with the Italian technical director, coordinate assignments for application specialists based on skills, availability, and locations
* Make welcome calls to our customers to introduce them to our customer portal and support activities, and take the opportunity to update their contact information in our CRM
Marketing operations
* Participate in the organization of certain seminars or key events (invitation and thank you campaigns, logistics) and ensure a presence at certain events
* Manage potential customers in our CRM after events
You will also contribute to various projects and initiatives aimed at improving the user experience and efficiency of our internal processes
Qualifications
* At least 3 years of experience in customer service in a sales team, ideally internationally
* Experience with a CRM tool (Salesforce) is an asset
* Excellent ability to communicate remotely (by phone and email) with internal and external clients
* Concern for customer satisfaction, shown by responding attentively to the needs of our customers and partners
* Strong curiosity and analytical skills suited for complex cases and solving them as a team
* Comfortable with multi-tasking while having attention to detail and a good work organization
* Fluent in Italian, and an advanced level of English (written and spoken), and sensitivity to cultural differences
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.