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Customer Success Manager (Events, Formula 1, Barcelona)
Client: Platinium Group
Location: Barcelona, Spain
Job Category: Other
EU work permit required: Yes
Job Reference: 27920122531912089632460
Job Views: 3
Posted: 11.03.2025
Expiry Date: 25.04.2025
Job Description:
At Platinium Group, we have been providing electronic commerce solutions in the field of Ticket Sales for the world of Sports, Leisure, and Culture for more than 20 years, having reference clients such as Formula 1, MotoGP, FC Barcelona, Real Sociedad, and El Corte Inglés. With reference shareholders such as Bpifrance and Andera Partners [Edmond de Rothschild] and offices in Monaco, Milan, Paris, Shanghai, and Barcelona, the Platinium Group's mission is to help make any Event of our Clients a success by maximizing the number of sales and offering its ticket buyers the best experience available globally.
Responsibilities:
1. Guarantee the success and satisfaction of our Clients in the use of BeTIX, encourage their commitment, and add value that helps improve their business.
2. Act as the “Client's advocate” within PG, knowing their organization and needs, and translate them into new functionalities and services for BeTIX.
3. Dialogue with our Client portfolio and align with the Customer Service Lead, Product Owner, and General Management.
4. Establish a relationship of trust with Clients and strategically position our portfolio of solutions and services.
5. Facilitate interactions with Clients through routines such as weekly meetings and quarterly activity closing reviews.
6. Be the first point of contact for new requests, ensuring coordination with the team and prompt resolution while keeping the client informed.
Aptitudes:
1. Experience in maintaining business relationships with large accounts, preferably as a Client Services Manager, Customer Success Manager, Account Manager, or similar.
2. Experience in sales of SaaS services, with a focus on understanding Client needs and preparing high-quality collaboration proposals.
3. Fluent in English and Spanish, both spoken and written.
What we offer:
1. Being part of an international team with an exciting, innovative, and sustainable product.
2. An unbeatable work environment focused on objectives but informal.
3. Real possibility of promotion based on the values you bring.
4. Office in Paseo de Gracia, in the heart of Barcelona.
5. Flexible hours.
6. An indefinite contract with competitive compensation and Ticket Restaurant benefits after the trial period.
Job Types:
Full-time, Permanent
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