Multinational Insurance company
Reporting to the Head of the division, your main responsibilities will be to take over the responsibility for one of the areas listed below:
Communication & Awareness:
1. Development and implementation of communication concepts and awareness campaigns with multiple stakeholder groups, such as expert functions in IT and non IT, purchasing expert community, business owners and externals like third-party suppliers.
2. Development of multi-media training activities for expert groups and end-users.
Contract Change & Maintenance:
1. Coordination of regulatory changes as well as of change requirements from individual functions.
2. Coordination of contract change projects and monitoring of Contract Performance Testing/Quality Assurance in close alignment with the Global Procurement function.
3. Alignment with Group and countries Legal departments and contract change requirements.
4. Test strategy (incl. definition of metrics and reporting) planning, execution and reporting.
Service Management:
1. Service Delivery Management (IT services to organization, SLAs, ...) of the Third-Party Risk Management as a Service (TaaS) run out of the organization.
2. Monitoring of TaaS Service Quality and onboarding and training of the TaaS team.
3. Interface to Group team and countries in regards to service delivery and quality.
4. Translate Group requirements into definition of service delivery.
5. Incident and problem management, incl. Monitoring, Follow up and alignment with Group stakeholder like Procurement.
Bonus:
* Hybrid model based in Barcelona
* Insurance
* Pension Plan
* International Career Mobility options
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