Introduction to Life Fitness
We are the global leader in creating premium fitness solutions and experiences to help people live healthier lives.
The Life Fitness Experience Hubs are designed to provide a unique and memorable experience for our customers and stakeholders, based on innovation, collaboration, and co-creation. This allows us to work together with our visitors to shape the future of fitness and wellness.
The Experience Hub Assistant will report to the Global Strategic Marketing organization and work closely with internal teams, requiring independence, initiative, and excellent communication skills to coordinate with sales teams and business partners.
This role involves overseeing and project managing all supporting logistics related to customer travel, as well as all practical aspects of their stay in Barcelona and at the Experience Hub.
In this position, you will work closely with the senior Experience Hub Manager who prepares the content for customer visits with the sales teams, and then leads the delivery of all presentations and workshops (fitness industry trends, digital ecosystem integration, buyer persona analysis, customer journey mapping, etc.) during customer visits.
This role offers opportunities for growth, as you will progressively learn from the Senior Experience Hub Manager to take on more proactive responsibilities during customer engagements.
Responsibilities
Hub Coordination:
* Manage the hub's agenda and coordinate schedules with sales teams.
* Ensure all hub amenities are well-maintained and stocked (e.g., drinks, snacks, and equipment).
* Personalize the hub's physical environment for customer visits, including setting up displays, videos, and attract screens.
Customer Experience Management:
* Organize travel logistics, accommodations, and invitations for customers.
* Plan and oversee club visits for customers, ensuring smooth execution.
* Coordinate involvement of internal and external experts during customer visits.
Operational Excellence:
* Ensure all products and solutions in the Experience Hub are functioning optimally.
* Coordinate merchandising and other materials as required.
* Prepare reports on key metrics, such as visit outcomes, client NPS, and opportunities generated.
Requirements
Essential Skills:
* Fluent in English and Spanish.
* Exceptional written and verbal communication skills, with the ability to convey both technical and non-technical information clearly and persuasively.
* Presentation and software demonstration skills.
* Ability to work in a multi-time zone environment.
* Proven capability to manage multiple projects and deadlines simultaneously.
* Proficient in MS Office (Word, Excel, PowerPoint, Project).
Desirable Skills:
* Knowledge and/or work experience of digital technologies.
* 1-3 years of work experience in consultancies and similar businesses.
Soft Skills
Results-Driven:
* Sets high expectations for themselves and others and consistently pushes for outstanding achievements.
Organized:
* Avoids procrastination and adopts a systematic and methodical approach to planning and executing tasks.
Effective Communicator:
* Articulates ideas and expectations clearly, ensuring a consistent and precise flow of information.
Persuasive:
Adaptable:
* Manages multiple priorities effectively and thrives in a cross-functional, matrix organizational structure.
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