The Opportunity
Reporting to the R&D Managing Director, the Quality Director will lead efforts to ensure compliance with internal and industry standards. This role is pivotal in driving continuous improvement initiatives, fostering a culture of excellence, and enhancing customer satisfaction. The Quality Director will collaborate with cross-functional teams to identify and address quality issues, implement best practices, and achieve operational efficiency.
What you'll get to do
1. Oversee supplier qualification
2. Manage supplier evaluation, audits, action plans and quality agreements
3. Manage supplier quality performance
4. Manage product quality from warehouse to end consumer
5. Management of complaints and market non-conformities
6. Develop and implement customer quality strategies to enhance customer satisfaction and loyalty
7. Collaborate with cross-functional teams including R&D, manufacturing, and supply chain to address quality issues and establish quality objectives
8. Conduct risk assessments and implement plans to mitigate identified risks associated with product quality
9. Manage quality projects and establish quality metrics and foster a culture of continuous improvement
10. Pilot the quality integration of new businesses
We'd love to meet you if you have
1. Minimum of 10 years of experience in quality management, with at least 5 years in a senior leadership role
2. Minimum of 5 years of experience in the cosmetics industry, demonstrating a strong understanding of industry-specific quality standards and practices
3. Bachelor’s degree in a relevant field + Master’s degree or MBA is preferred
4. Fluent in English and Spanish. French would be a plus
5. Strong knowledge of quality standards and methodologies
6. Proven track record of successfully implementing quality improvement initiatives
7. Excellent analytical, problem-solving, and decision-making skills
8. Strong communication and interpersonal skills
9. Proficient in quality management tools and data analysis
10. Knowledge of regulatory standards (ISO, FDA, GMP, etc.)
A few things you'll love about us
1. An entrepreneurial, creative and welcoming work culture
2. A range of learning and development opportunities
3. An international company with plenty of opportunities to grow
4. A competitive compensation & benefits package
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