The Sales Enablement Community Manager will work in close collaboration with the Global Sales domain team and Sales Process owners to ensure the communities are aligned with the strategy, and that the Network of Excellence processes and structure are in place within their scope. The Community Manager will be the SPOC (Single Point of Contact) for community members identified in all countries/entities.Main Expectations from this Role:Ensure Community Development, Animation, and Support: Manage, animate, and support the Sales Community. Provide regular communication to countries/entities through webinars and collaboration tools (Yammer, calls, best practices).Be the SPOC for your Community: Act as a knowledgeable and legitimate partner on all related processes. Stay close to all program/projects stakeholders to understand the points that need to be cascaded down to the countries/entities. Voice community feedback and needs to relevant parties in Business and Digital.Support Deployment: Support the deployment of any new functionalities within the process. Provide Level 3 Support to your Champions & Community. Ensure the overall Sales community schedule is met (Monthly calls, Release Communication, etc.) with quality, involvement of Process Owners, and appropriate DCR Digital Team members.Manage Super Champions Network: Manage, animate, and support the Sales Super Champions' network to boost adoption of the processes and solutions. Ensure Super Champions are correctly identified in countries/entities and provide support to local teams to implement the most efficient local Sales Organization.Boost Interaction: Encourage interaction within countries/entities Super Champions to share best practices and promote teamwork.Change & Communication Strategy: Articulate the identification, planning, and execution of the Change & Communication Strategy of assigned tools, projects, or initiatives. Execute communication plans, including content creation and asset production (PPTs, videos, infographics, etc.), channel strategy & delivery.Measure Communication Effectiveness: Follow up on content KPIs and action plans: Measure the reach of the communication delivered and implement improvement actions when applicable.Global Training Management: Ensure process evolution & new functionalities from releases and projects are integrated inside Global Training Decks. Address any training needs within the community (refresh sessions, videos, best practices).Qualifications:Bachelor/Master's degree in Business/Marketing or equivalent.Strong leadership ability to drive people.Stakeholder Management: Ability to influence various stakeholders and build alignment.Exceptional Communication Skills: Strong communication and organizational skills required to collaborate with stakeholders globally.Capacity to work in multi-cultural teams and in a virtual mode.Previous experience in Communication, Digital Transformation, Change Management required.
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